Frequently Asked Questions
Below are some of the most commonly question we receive from customers. If you have a different question please visit www.probondcleaningbrisbane.com.au fill out our contact form. You can also phone our team direct on: 07 3067 8622.
Q: What is bond cleaning?
A: Bond cleaning is a full clean of a house or apartment before moving out from tenancy. It is commonly referred to as end of lease cleaning. It is required by real estate agents to ensure the tenants get their bond back. It is the responsibility of you the tenant to ensure the house is looking exactly how it did the day you moved in. Tenants are usually advised to hire a professional cleaning company.
Q: How long does it take?
A: Cleaning takes approximately 3 to 7 hours per home. However, it depends on the condition of your house. Every property has unique requirements.
Q: How much does it cost?
A: Since every house is unique in size and age, the cost depends on the condition of your home. We can only give you the exact cost after an inspection. After you have agreed to the price, we do not charge you additional costs.
Average costs are as follows:
- 1 Bedroom /1 Bathroom – From $249
- 2 Bedroom / 1 Bathroom – From $299
- 3 Bedroom / 2 Bathroom – From $349
- 4 Bedroom / 2 Bathroom – From $449
- 5 Bedroom / 2 Bathroom – From $599
Q: Do you guarantee to get our bond back?
A: Yes. We provide a 100% bond back guarantee. After your property manager has done the inspection if there are any areas that require more work we will return at no cost to you. We will send a team back for a re-clean. You can find out more about getting your bond back from the RTA (Residential Tenancies Authority) rental bond fact sheet.
Q: Is there anything I can do to help during the clean?
A: You can definitely help. Call our team to discuss a plan so we can clean your home faster.
Q: Do you clean windows?
A: Yes, we do clean internal windows. This service is included in all end of lease packages.
Q: Do you clean outside aswell?
A: If required we can also clean outside but this is an additional cost. Our goal is to provide maximum customer satisfaction. So if you would like us to clean the outside of your house, just inform us.
Q: Are you insured?
A: We are fully insured. Every contractor has $10,000,000 public liability insurance.
Q: What hours are you open?
A: Our office hours are 9.am to 5.30 pm Monday to Friday. But we work 7 days a week. Feel free to contact us any time.
Q: What areas do you service?
A: We service most areas of South East Queensland and all of Brisbane including, Northside, Southside, West and East.
To find out more please contact us.